Cancellation & Refunds

Paid plans renew every month until you cancel. You can cancel at any time from the Plans page in your account (Manage billing). There is no cancellation fee.

When you cancel, you keep your plan and its perks until the end of the month you already paid for. After that your account moves to Free. Your profile, tracks and Credits stay.

• Upgrades start right away. You are charged the prorated difference for the rest of the current month.
• Downgrades start at the end of the current paid month.

Monthly fees are not refunded for partial months or unused time, except where the law requires it. If you were charged by mistake (for example a duplicate charge, or a renewal after you had already cancelled), email us within 14 days and we will fix it.

One-time purchases (such as Credit packs or boosts) are delivered immediately. If something you paid for was not delivered, or a purchase failed partway, contact us and we will deliver it or refund it. Credits that have already been spent, and boosts that have already started, cannot be refunded.

Credits have no cash value and cannot be exchanged for money. Credits held for a promotion that ends early, or for a request that is declined or expires, go back to your wallet automatically.

Payments are processed by Stripe. Stripe may act as the seller of record for your purchase and collect any sales tax that applies. Refunds go back to the card or payment method you used.